Returns & Exchanges
At SnackBOX, we want every bite to be perfect, but due to the perishable nature of our products, we handle returns with a focus on food safety and customer satisfaction. If your snacks arrive damaged or incorrect, our hassle-free claim process ensures you get the treats you deserve.
Inspect Your Box
Upon arrival, please check your SnackBOX for any signs of transit damage or missing items within 48 hours of delivery.
Capture a Photo
Take a clear photograph of the damaged product or the shipping label if an item is missing to help our quality control team.
Contact Support
Email our snack experts at support@snackbox.com with your order number and the photos attached to initiate your claim.
Receive Refund or Replacement
Once approved, we will either ship out a fresh replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing